Returns Policy
Thank you for shopping at Purr & Paws. We appreciate your business and are committed to providing your beloved pets with the best products and services. Please review our refund policy outlined below.
1. Returns and Refunds Eligibility:
We understand that sometimes returns are necessary. To be eligible for a return and refund, the following conditions must be met:
The item(s) must be purchased directly from Purr & Paws.
The item(s) must be unused, unopened, and in original packaging.
The request for a return must be initiated within 30 days from the date of purchase.
Proof of purchase, such as the order number or receipt, must be provided.
2. Non-Refundable Items:
The following items are not eligible for return or refund:
Consumables such as shampoo, deodorising spray and paw & nose balm. Items that have been used, opened, or are not in their original condition. Personalised or custom-made Products.
Gift cards.
3. Return Process:
To initiate a return and request a refund, please follow these steps:
Email the customer support team at info@purrandpaws.com
or call +44 (0) 1494 702388 to request a Return Authorisation (RA) number.
Pack the item(s) securely in the original packaging and the RA number marked outside the package.
Ship the package to the address provided by our customer support team.
4. Refund Process:
Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund. If approved:
For eligible items, a refund will be processed to the original payment method within 30 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please get in touch with our customer support team within 7 days of receiving the order. We will provide instructions for returning the item and either send you a replacement or issue a refund, as you prefer.
6. Exchanges:
We do not offer direct exchanges. If you need to exchange an item, you must follow the return process and place a new order for the desired item.
7. Late or Missing Refunds:
Please check your bank account first if you haven’t received a refund within the expected timeframe. If you still haven't received your refund, don't hesitate to contact us at info@purrandpaws.com or call +44 (0) 1494 702388.
8. Modifications to the Refund Policy:
Purr & Paws reserves the right to update or modify this refund policy without prior notice. Changes will be effective upon posting to our website.
By shopping with Purr & Paws, you acknowledge and agree to the terms and conditions outlined in this refund policy.
If you have any questions or concerns about our refund policy, please get in touch with our customer support team at [customer support email or phone number].
Thank you for choosing Purr & Paws for your pet's needs!
Purr & Paws
Address:
5th floor, 25 High Street
High Wycombe
HP11 2AG
Customer Support Email:
info@purrandpaws.com
Customer Support Phone Number:
+44 (0) 1494 702388