Returns Policy

Thank you for shopping at Purr & Paws. We appreciate your business and are committed to providing the best products and services for your beloved pets. Please review our refund policy outlined below.

1. Returns and Refunds Eligibility:

We understand that sometimes returns are necessary. To be eligible for a return and refund, the following conditions must be met:

• The item(s) must be purchased directly from Purr & Paws.
• The item(s) must be unused, unopened, and in their original packaging.
• The request for a return must be initiated within 14 days from the date of purchase.
• Proof of purchase, such as the order number or receipt, must be provided.

2. Non-Refundable Items:

The following items are not eligible for return or refund:

• Perishable goods such as pet food, treats, and other consumables.
• Items that have been used, opened, or are not in their original condition.
• Personalized or custom-made products.
• Gift cards.

3. Return Process:

To initiate a return and request a refund, please follow these steps:

• Email customer support team at info@purrandpaws.com
• or call:  +44 (0) 1494 702388, to request a Return Authorization (RA) number.

• Pack the item(s) securely in the original packaging, along with the RA number clearly marked on the outside of the package.
• Ship the package to the address provided by our customer support team.

4. Refund Process:

Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund. If approved:

• For eligible items, a refund will be processed to the original method of payment within 30 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will provide instructions for returning the item and will either send you a replacement or issue a refund, as per your preference.

6. Exchanges:

We do not offer direct exchanges. If you need to exchange an item, you will need to follow the return process and place a new order for the desired item.

7. Late or Missing Refunds:

If you haven’t received a refund within the expected timeframe, please first check your bank account. If you still have not received your refund, please contact us at info@purrandpaws.com or call:

+44 (0) 1494 702388.

8. Modifications to the Refund Policy:

Purr & Paws reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective upon posting to our website.

By shopping with Purr & Paws, you acknowledge and agree to the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email or phone number].

Thank you for choosing Purr & Paws for your pet's needs!

Purr & Paws

Address:
5th floor 25 High Street
High Wycombe
HP11 2AG

Customer Support Email:
info@purrandpaws.com

Customer Support Phone Number: 
+44 (0) 1494 702388